- Takes a proactive approach to conflict management, providing practical advice on how to resolve issues and prevent them from occurring
- Explains the causes and costs of conflict in the workplace and shows how to build a culture that enables people to disagree safely and constructively
- Features case studies from Tesco, London Ambulance Service, Cap Gemini, ParcelForce and conflict resolution toolkits for managers, HR teams, employees and unions
- New to this edition: how conflict management has been impacted by new ways of working, including remote and hybrid working patterns and digitalisation; the importance of resolution as a driver of trust in an organization's culture; new research on transformational justice and its role in conflict resolution
- Online resources: a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme
Managing Conflict
A Practical Guide to Resolution in the Workplace
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
Key features at a glance
Temporarily Unavailable
EAN: 9781398609457
Edition: 2
Published:
Format: 235x155
320 pages
About the book
Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.
The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.
This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.
About the authors
David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.
This updated edition expertly outlines a pragmatic and well thought-through framework for making a positive change to people's experience of work. An essential read for anyone who believes organizations don't have to choose between performance and fairness, justice and learning.
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