With the exception of pre-orders, once an order has been placed it cannot be cancelled. For pre-orders, once the payment has been taken on the day of publication, the order cannot be cancelled.

Return of Goods (non-business customers only)

This returns policy applies to Goods only purchased from koganpage.com in GBP and does not affect your statutory rights.

If you ordered books in USD (for deliveries to the US and Canada) then please contact [email protected] about returning an order.

Print books (paperbacks and hardbacks)

You may return print books within 14 calendar days after the date of delivery within the United Kingdom, or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom. Please note that customers must pay postage to return their items.

  1. You are required to take reasonable care of the goods while in your possession.
  2. Please email [email protected] to notify us that you’re returning your order/requesting a refund and quote your order number in the subject line.
  3. Return your book(s) and invoice to

    Returns Department
    C/o Grantham Book Services
    Trent Road
    Grantham
    NG31 7XQ
  1. Once we have received the unwanted Good(s) you wish to return we will credit your payment card with the cost of the unwanted Goods and our delivery charges within 12 business days.
  2. Returned Goods will be delivered to us at your cost, unless the Goods are defective or damaged or if we have delivered them to you in error.
  3. If Goods are defective or damaged, please contact us via the Orders section in your My Account page or email [email protected] if you checked out as a guest. Kogan Page reserves the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges.
  4. Refunds will be credited to your payment card and will not be paid in cash. 

 

Toolkits

You may return loose-leaf toolkits within 14 calendar days after the date of delivery within the United Kingdom, or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom. Please follow the instructions for returning print books above. If you’ve purchased a CIPD toolkit, then the seal must not have been broken before being returned. 

Due to the nature of the product, e-toolkits are non-returnable.

Ebooks

You may return ebooks within 14 calendar days after placing your order.

  1. Go to your Orders section in My Account and notify us that you’re returning your order/requesting a refund. If you don’t have an account, then email [email protected] and quote your order number in the subject line.
  2. We will revoke your access to the ebook and credit your payment card with the cost of the unwanted Goods within 12 days.
  3. If Goods are defective or damaged, please contact us via the Orders section in your My Account page or email [email protected] if you checked out as a guest. Kogan Page reserves the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect.
  4. Refunds will be credited to your payment card and will not be paid in cash.

Cancellation and return of Services (Kogan Page Knowledge Portal and online courses)

If Services are defective, please contact us. We reserve the right to check if the Services are defective before agreeing to reimbursement and to ask for proof of defect. We may refund you the cost of defective Services at our sole discretion.

Refunds will be credited to your payment card and will not be paid in cash.