- Shows how designing and implementing effective employee experience initiatives improves staff engagement, productivity and performance
- Includes insights from neuroscience and positive psychology to demonstrate how best to motivate employees, with key takeaways throughout chapters
- Includes case studies from organizations including Virgin Atlantic, Credit Suisse, GlaxoSmithKline plc (GSK) and Asda
- New to this edition: case studies from Aramco, Hologic about onboarding and Delivery Hero's Hackathon
- Explains how to evaluate and measure the ROI of employee experience and evaluate its impact on business outcomes
Employee Experience by Design
How to Create an Effective EX for Competitive Advantage
Design exceptional employee experience (EX) in your organization to improve motivation, engagement and productivity and drive both employee and overall business performance.
Key features at a glance
Temporarily Unavailable
EAN: 9781398614369
Edition: 2
Published:
Format: 234x156
336 pages
About the book
Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive?
Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow.
Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy.
This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
About the authors
Emma Bridger is one of the world's leading employee engagement and experience experts. She is a psychologist and coach, designing and delivering programs for both the CIPD and in-house clients. She works with companies to make a positive difference to the people who work there, their culture and business. She is the author of Employee Engagement, also published by Kogan Page..
Belinda Gannaway is an employee experience strategist, designer, coach and trainer. She supports global brands, NGOs and growing businesses to innovate and grow with purpose and values at the core. In recent years, her work has won a variety of industry awards for innovation and impact. Shespeaks widely at global events on employee experience and was named one of HR Magazine's Most Influential Thinkers in 2022.
This updated edition of Employee Experience by Design is a vital read for leaders wanting to have high-performing businesses powered by great people. The insights and tools included are highly practical and you can start using them straight away to make a real difference to the life of your team and your business.
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